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This film is about an ordinary man who reacts very aggressively to everyday stressful situations. What kind of customer are you? Do you complain when the service is poor or do you prefer to remain quiet and forget it? Watch the clip and check what had happened by the time he asked the hostages at the restaurant a question about the sandwich quality. The restaurant stopped serving breakfast. Sheila called the manager to solve the situation. The main character told everyone to sit down. He accidentally shot the roof. The manager decided to serve breakfast. He changed his mind and ordered lunch. One of the customers vomited her sandwhich. He complained about the sandwich he ordered. He apologized to the manager. The police arrived. Tell your partner about an occasion on which you had to be firm to grant your rights as a consumer. Was it worth complaining? source: Claudio Azevedo